Confirmit

MAY 16, 2019

Holly works closely with the Product Management team, ensuring that Confirmit's latest innovations are communicated to customers. Paul has 15 years’ experience in the MR and VoC solutions market, and regularly presents webinars which highlight new product functionality. Our Speaker. Register Now.

Hospitality 40

Hospitality Hospitality VOC Voice of the Employee 40

Confirmit

APRIL 19, 2017

It’s an area that our VoC consultants are asked about a lot, so we set about an event to help people learn how moving to the next level begins with asking the right questions, and gathering best practices. One of the areas he talked about which really sparked interest from the audience was about employee engagement. And why not?

CX 40

CX VOC Voice of the Employee Voice of the Customer 40

SurveySensum

MARCH 4, 2021

In this episode Tanuj, NK, and Debbie are talking about the impact of CX on business metrics, VOC and CX metrics and their measurables, VOB, VOC, and VOE and their differences, bringing alignment across multiple teams, tips to manage the emotions of the customer, where does CX starts and ends in an organization, and a lot more!

CX 52

CX VOE VOC Voice of the Customer 52

Beyond Philosophy

AUGUST 9, 2016

Tapping internal knowledge and expertise through ‘voice of the employee’ programs has seen increased acceptance in recent years. Innovative, social techniques are core to employee VOC programs. Innovative, social techniques are core to employee VOC programs.

Non-Profits 60

Non-Profits Social Media B2C VOC 60

CX Journey

JUNE 22, 2017

If you listen to your customers, if you use their feedback to not only make fundamental improvements to the experience but also to innovate, if you deliver a great customer experience - then the business, and the profits, will come. You earn when you listen - not just money, but respect. I can’t argue with that.

Customer Journey Map 58

Customer Journey Map Voice of the Customer VOC Social Media 58

Execs In The Know

DECEMBER 6, 2021

If both experience data sets are leveraged together, the advantages are far-reaching and can generate a significant impact on agent engagement, frontline team effectiveness, customer loyalty, operational efficiencies, product/service innovation, and future revenue. Interested in learning more?

Contact Center 52

Contact Center CX Unstructured Data Social Media 52

Execs In The Know

DECEMBER 6, 2021

If both experience data sets are leveraged together, the advantages are far-reaching and can generate a significant impact on agent engagement, frontline team effectiveness, customer loyalty, operational efficiencies, product/service innovation, and future revenue. Interested in learning more?

Contact Center 52

Contact Center CX Unstructured Data Social Media 52

Confirmit

MAY 29, 2018

Once you’ve gathered insights from a representative sample of your customer base, start taking more strategic actions, for example investing in product innovation or re-designing your billing system. And much more if you follow best practices around implementing successful VoC programs. Your position against your competition.

Net Promoter Score 40

Net Promoter Score NPS Close the Loop Customer Loyalty 40