Intercom, Inc.

MARCH 25, 2021

This question has been shaping customer experience expert Jeanne Bliss ’s career for as long as she remembers. Jeanne is one of the leading voices on customer-centric leadership. In fact, she wrote her first book, Chief Customer Officer , long before that type of role was even widely known. What will your legacy be?

CX 181

CX Start-ups Business Growth Engineering 181

Customer Bliss

AUGUST 18, 2016

I had the pleasure of being on The Marketing Book Podcast a few weeks back ; a great book review show produced by Douglas Burdett of Artillery Marketing out of Norfolk, Virginia. (be be sure to check out his podcast!). And even the best marketing will only help to get customers to try you once.

Social Media 0

Social Media 0

Zendesk

MAY 25, 2022

You’ll follow her for the short, simple intros to complicated concepts—but you’ll stay for the great podcasts, blogs, and books. Now he speaks about customer experience and #CXTech in podcasts, events, and fireside chats—which rocks even more. And you can’t be on Twitter and not follow Jeanne Bliss , a CX Coach (or CoaCX?)

CX 98

CX Social Media Start-ups Sports 98

Customer Bliss

JUNE 22, 2018

Recently, during the launch of my latest book, “ Would You Do That To Your Mother? The ‘Make Mom Proud’ Standard for How to Treat Your Customers ,” I stopped at Nasdaq in Times Square for a #NasdaqSpeedReads interview with Lyanne Alfaro. Lyanne was a great interviewer, and I hope you’ll watch the video.

CX 48

CX Healthcare Customer Experience Start-ups 48

Customer Bliss

JULY 6, 2018

“An actionable, smart, and fun book everyone in hospitality should read. My latest book, Would You Do That To Your Mother? ” my aim is for people to use this book as a resource to become better business leaders and employees, all working together to fix customer frustrations, earn loyalty, and drive growth.

CXM 40

CXM CX Hospitality Hospitality 40

CX Journey

JUNE 14, 2017

I was almost 20 years into my career in this space before I started writing my own blog, but I had written for my employers' blogs prior to that, and I had been interviewed for articles, podcasts, etc. Market yourself. and spoken at industry events. Put yourself out there. Get your voice and your expertise heard.

CX 57

CX Education NPS Start-ups 57