ClearAction

OCTOBER 12, 2022

NPS, CSAT, FCR, Health / Effort Score, etc.) Like concentric circles, or a Russian doll, start with Earnings per Share and work backward. They track the efficiency and effectiveness of making up for things going wrong. Similarly, Health Score combines NPS + overall satisfaction + Service inquiries + product usage.

Key Driver Analysis 62

Key Driver Analysis Non-Profits Net Promoter Score NPS 62

ClearAction

JANUARY 6, 2021

2) Start picturing customer experience holistically. 5) Start seeing customer experience as “the hand that feeds you” This is success-promoting because it reflects the reality that salaries, budgets and dividends come from customers who are pleased with their perceptions-versus-expectations equation.

Customer Experience 77

Customer Experience Net Promoter Score VOC Key Driver Analysis 77

Waypoint Group

APRIL 13, 2022

You’ve invited a supplier to demo what is supposed to be the latest and greatest Customer Feedback or NPS software… What questions should you ask? We KNOW that surveys without action do more harm than good , so best to align with your vendor on success measures from the start.

NPS 40

NPS Net Promoter Score Key Driver Analysis Education 40

Waypoint Group

AUGUST 1, 2018

Sadly, most companies seem to think they know better, coming up with solutions to problems that may or may-not be the top priorities (or may not even exist). I hope you don’t just want a vanity metric… I think we’re all tired of those NPS press releases that promote a company’s own artificially-high/gamed Net Promoter Score.

Net Promoter Score 56

Net Promoter Score Close the Loop Key Driver Analysis NPS 56

Waypoint Group

MARCH 20, 2019

Screenshot of TopBox Account XRay, showing breadth, depth, and sentiment of key contacts in an account. Let’s start with the 2 key drivers of churn that we want to manage: CHALLENGE: Loss of an executive sponsor or champion opens opportunities for competitors in the account, or for the program that you support to be canceled entirely.

Key Driver Analysis 40

Key Driver Analysis Customer Feedback Start-ups Actionable Insights 40

Qualtrics

SEPTEMBER 24, 2019

In fact, the most successful tools use the survey as the starting point to gather data and add in a whole host of different functionalities that help you to analyze it, find insights and take action. It goes without saying, not everyone should need to be an expert researcher to start fielding surveys. Start Creating Surveys Today.

Artificial Intelligence 20

Artificial Intelligence Key Driver Analysis Start-ups Text Analytics 20