Comm100

DECEMBER 12, 2023

From nuanced personalization powered by AI to the seamless experience of omnichannel, these trends are not mere shifts – they’re transformative forces. Built on advanced machine learning models (LMs) like GPT and with vast datasets, Generative AI bots can hold dynamic, human-like conversations in every interaction.

Innovation 81

Innovation Customer Service Omnichannel Social Media 81

Zendesk

FEBRUARY 7, 2022

After studying the data, you might learn long resolution times are the problem. Predictive analytics. Predictive analytics forecasts what your customers are likely to do based on historical data. Predictive analytics also enables you to pinpoint at-risk customers and prevent churn before it happens.

Predictive Analytics 98

Predictive Analytics Social Media Net Promoter Score NPS 98

CommBox

NOVEMBER 1, 2021

This is the reason why many corporations decided to switch to the predictive lead scoring business model. Lead scoring with predictive analytics eliminates or minimizes the element of human error, resulting in a higher rate of lead identification. Sales Sell Selling Commerce Costs Profit Retail Concept. What’s next?

Machine Learning 52

Machine Learning Artificial Intelligence Sales Predictive Analytics 52

Zendesk

SEPTEMBER 5, 2023

Businesses are delivering on these expectations by embracing omnichannel technology—the integration of communication channels into a single interface. Discover the significance of delivering exceptional customer experiences , and learn how to leverage this approach to stay ahead in competitive markets.

Contact Center 52

Contact Center Omnichannel Social Media AI 52

Lumoa

FEBRUARY 9, 2023

The most important AI technologies, that are relevant for analyzing customer feedback, fall in the area of natural language processing (NLP) and machine learning. Both groups of technologies can be utilized to make analytics more actionable. By the way, did you know that Lumoa’s analytics is powered by AI?

Net Promoter Score 178

Net Promoter Score Customer Experience B2C Social Media 178

Lumoa

MARCH 20, 2018

Actionability Actionability is the result of analytics leading to concrete decisions and changes and actions within the company. The most important AI technologies relevant for analyzing customer feedback fall in the area of natural language processing (NLP) and machine learning. Learn More about the role of AI in CX.

Net Promoter Score 114

Net Promoter Score Customer Experience B2C CEM 114

Lumoa

MARCH 20, 2018

Actionability Actionability is the result of analytics leading to concrete decisions and changes and actions within the company. The most important AI technologies relevant for analyzing customer feedback fall in the area of natural language processing (NLP) and machine learning. Learn More about the role of AI in CX.

Net Promoter Score 64

Net Promoter Score Customer Experience B2C CEM 64