Lumoa

JANUARY 24, 2024

That’s where text analytics in customer feedback proves to be one of the most valuable tools for any business. Customer satisfaction drives key metrics like your Net Promoter Score (NPS). Careful and well-implemented text analytics can easily reveal dozens of improvement ideas.

Text Analytics 83

Text Analytics Customer Feedback Net Promoter Score Sentiment Analysis 83

SurveySensum

SEPTEMBER 13, 2023

In the dynamic landscape of B2B manufacturing, where innovation is the lifeblood of progress, the power of customer feedback cannot be overstated. And in this blog, we will explore the top 10 manufacturing feedback tools that can redefine your interactions with clients. What are B2B manufacturing feedback tools? user/month 4.4

Manufacturing 52

Manufacturing B2B NPS Compliance 52

SurveySensum

OCTOBER 4, 2023

This tool helps automotive businesses, such as car manufacturers, dealerships, and service centers, gather valuable customer insights to improve products and services, enhance automotive customer experience, and drive business growth. Best Features Create any type of survey including CSI, SSI, NPS, etc.

Customer Feedback 52

Customer Feedback Sentiment Analysis Text Analytics CRM 52

Execs In The Know

MAY 4, 2023

The brand specializes in designing and manufacturing high-quality bicycles for children. So, while loyalty and service have always been at the core of the brand, we knew we needed to get post-purchase behavior, word of mouth, and Net Promoter Score (NPS) right. As a company, we believe there should be more bikes than cars on the road.

Net Promoter Score 98

Net Promoter Score Artificial Intelligence Text Analytics CX 98