Service Quality Institute

FEBRUARY 14, 2024

It is one of the few firms that used technology to reduce friction and improve the customer experience. This is an insurance company based in New Hampshire, Maine and Vermont. Market share is 62% in Maine, 61% in Vermont, and 56% in New Hampshire. During COVID Amazon never let up on its focus on the customer.

Customer Service 52

Customer Service Gambling Non-Profits Start-ups 52

ProProfs

MAY 17, 2020

teacher with little knowledge of modern technology. Living in the small county Nashua in New Hampshire, Ms. She belongs to old school and is not aware of the latest technologies except sending emails. Education should be a continuously evolving process and adapt to the newer technology as and when required.

Education 52

Education Social Media Government Start-ups 52

Intercom, Inc.

OCTOBER 15, 2020

A lot of times when we’re talking about new technology or we’re talking about new business, it’s like, “Okay, what are people going to hire once your product is there, and let’s go interview why people hired that product because that’s the place in which it starts.”

Sales 265

Sales Start-ups Engineering Education 265