Aquire

DECEMBER 21, 2021

RELATED: Innovation in the Retail Industry: The Future of Customer Experience. Most companies have mechanisms to capture customer feedback, such as NPS or CSAT surveys. For example, do you practice social listening? Monitoring how people talk about your brand — on social platforms, review sites, forums, etc. —

CX 98

CX Artificial Intelligence Innovation Predictive Analytics 98

Execs In The Know

FEBRUARY 17, 2023

Social media has been around for almost two decades, with 75% of the world’s population ( ages 13+) now actively engaged in an ever-evolving online community of networks and algorithms. It’s something our advisory team at VXI observes frequently when evaluating a brand’s social media technology stack.

Social Media 52

Social Media Artificial Intelligence AI Retail 52

Sprinklr

OCTOBER 20, 2021

When you think about your brand’s social media strategy, what comes to mind? Is it about listening to what your customers are saying about your brand on social media? Social media is now ubiquitous to the customer experience. Social suites platforms are designed just for this purpose.

Social Media 85

Social Media Unstructured Data CXM Social Listening 85

Zendesk

JUNE 17, 2022

This results in happier customers and a higher Net Promoter Score® (NPS). Requests for help or information via your company’s social media accounts. Posts about your company and its products on social media. In the case of your salt and pepper shakers, you could try to change the retail price of the product.

Customer Feedback 98

Customer Feedback Social Media Net Promoter Score Customer Satisfaction 98