Lumoa

APRIL 28, 2024

In your CX platform dashboard, you can see how your customers behave across all touchpoints and can personalize your interactions with them based on their behavior and preferences. Platform Overview Medallia is a cloud-based CX management software that provides survey features, sentiment analysis, social listening, and AI-powered insights.

Sentiment Analysis 83

Sentiment Analysis Compliance AI Social Media 83

Hodusoft

OCTOBER 14, 2022

A contact center is a touchpoint for customers, and every business needs to deliver a positive customer service experience. Today, e-commerce businesses are leveraging omnichannel contact center software to optimize their customer support operations and build loyalty by serving customers better. Post-sales follow-up. Market research.

Contact Center 52

Contact Center E-commerce Omnichannel CX 52

Aquire

SEPTEMBER 18, 2021

You need to consider interaction quantity and quality, as well as the availability of touchpoints (think an omnichannel approach that includes email, text, chatbots, ads, content, and more). Practice social listening. Social media is where customers are usually the most honest and vocal. Learn More.

Customer Experience 98

Customer Experience Social Media AI Predictive Analytics 98

Zendesk

OCTOBER 20, 2023

Outline your customer journey map A customer journey map is a visual representation of every touchpoint throughout the customer lifecycle and the customer sentiment along the way. This helps you identify where you’re successful and where you need to improve.

Customer Service 52

Customer Service Customer Journey Map B2C B2B 52

SurveySensum

SEPTEMBER 14, 2020

Customers prefer to interact digitally across social media channels, chats, or apps than on calls. The number of website traffic, online transactions, and social media engagement have increased. Social media listening tools: . Digital has become the new channel of interaction amongst the customers.

Customer Experience 59

Customer Experience Sentiment Analysis Social Media CX Transformation 59

Aquire

OCTOBER 5, 2021

Posting on social media about a positive or negative experience. Customer journeys are complex and you need to take into account multiple customer touchpoints to offer the best experience. Be omnichannel. That’s where an omnichannel strategy and implementing omnichannel technology come in. Social media.

Customer Service 105

Customer Service Omnichannel Social Media Social Listening 105

Comm100

FEBRUARY 5, 2018

Social Media Software. Multichannel and Omnichannel Software. From customer relationship management (CRM) software to knowledge base and social media tools — it almost seems harder to find a software solution that isn’t considered a customer engagement tool than one that is. Social Media Software.

Social Media 49

Social Media CRM Social Listening Omnichannel 49