Customer Bliss

APRIL 23, 2021

Global Gurus’ list for World’s Top 30 Customer Service Professionals for 2021 came out recently, and I wanted to use it as an opportunity to highlight some of my friends and colleagues who are not only on the list, but who have shared their wisdom on my podcast. (And, Chip explained it in this way: “I want to talk about trust.

Customer Experience 109

Customer Experience Sports CX Technology 109

Intercom

FEBRUARY 3, 2022

And if there’s someone who’s loving that industry shift, it’s Jay Baer. Jay is many things. He’s also (and perhaps a bit more relevant to our podcast) a marketing and CX expert, author, and keynote speaker with almost three decades of experience. After creating the trigger, measure its efficacy.

Real Estate 111

Real Estate CX Social Media Start-ups 111

Customer Bliss

AUGUST 8, 2019

So if you’re heading on vacation soon or relaxing as business slows down a bit, here are a few book suggestions for you to uplevel your own CX skills and that of your team. The authors of the following books have also been guests on my podcast, The Chief Customer Officer Human Duct Tape Show.

Customer Experience 57

Customer Experience Customer Loyalty CX Sales 57

Customer Bliss

OCTOBER 11, 2018

In this interview, Jay also shares examples from 3 companies (B2C and B2B) who’ve successfully operationalized talk triggers that keep their businesses booming and customers talking. The employment of these triggers means these companies don’t have to rely on paid advertising to grow and reach new customers.

B2C 42

B2C Social Media Customer Acquisition CX 42

Steven Van Belleghem

JANUARY 22, 2020

But most importantly: he was one of the first keynote speakers to talk about purpose-driven branding and storytelling, a topic for which the world now finally seems ready. She is, among other CX books, the author of ‘Would You Do That To Your Mother?’. Simon Mainwaring. Tony Hsieh. Jeanne Bliss.

Customer Experience 52

Customer Experience Social Media Innovation Start-ups 52

Qualtrics

AUGUST 21, 2019

Where do you start with Jay Baer? When it comes to CX , few people live and breathe it quite like Jay, and he’s not shy in sharing his views whether it’s in printed form or through his Talk Triggers show on YouTube or hosting the award-winning podcast, Social Pros. 7th-generation entrepreneur?

CX 36

CX B2B Healthcare Start-ups 36

Qualtrics

JUNE 6, 2019

Follow Gary for his business podcasts. ( @garyvee ). Jay Baer – Baer is a keynote speaker, emcee, consultant, and the founder of the digital marketing consultancy Convince and Convert. Follow Jay for best practices in merging customer experience (CX) and BX. ( @jaybaer ).

Transportation 33

Transportation Entertainment Sports Social Media 33