Customer Bliss

MARCH 14, 2017

Diane has an interesting background for a CCO — she actually began as a technical writer. One of the more interesting aspects of this discussion is about the skill development necessary to grow into a customer-facing role — and how that professional journey can really start from anywhere. Episode Overview. About Diane.

Sales 87

Sales Start-ups CX Touchpoint 87

Customer Bliss

OCTOBER 11, 2016

A lot of my impetus for starting this podcast was to give younger and/or middle management customer experience would-be executives more context on building out a career. He is responsible for a multi-billion-dollar, global P&L, including the management of a billion+ dollar franchisee fund. Power-winning guest loyalty program.

Hospitality 0

Hospitality Hospitality Finance Innovation 0

Intercom, Inc.

JULY 23, 2020

Like it or not, however, we now have no choice but to adapt – and that means ushering in a new era of potentially more efficient products, if we can just figure out how to get through a difficult learning curve where we’re frantically switching between calendars, video chats, email clients, spreadsheets, and documents. So what’s the solution?

Start-ups 199

Start-ups Engineering Gaming Education 199