Beyond Philosophy

DECEMBER 19, 2020

I have a new book called Happy Employees Make Happy Customers. To summarize it, the book is about how Customer Experience exists within an ecosystem, and policies and procedures to manage it are not enough. If you want to have great experiences, you need to look out for your employees.

Start-ups 99

Start-ups Customer Experience CX Technology 99

Intercom

AUGUST 12, 2021

For years, we’ve been following a best-in-breed approach, searching for the very best communication app for each specific need. Few people are better advocates for a unified view of the customer experience than Dan O’Connell. Most companies end up with a variety of tools that don’t really play nicely with each other.

Start-ups 111

Start-ups AI Omnichannel Sales 111

Intercom

MARCH 23, 2023

In today’s highly competitive market, meeting customer expectations is no longer enough to stand out from the crowd. For CX expert Jon Picoult , if you’re aspiring to satisfy your customers, you’re aspiring to mediocrity. Companies aren’t just in the business of creating experiences; they’re in the business of shaping memories.

CX 59

CX Customer Experience Retail Start-ups 59

Intercom, Inc.

OCTOBER 17, 2019

In our chat, we discuss the five inputs that guide us at Intercom; how to think about the relationship between inputs, outputs and outcomes; and how to frame projects as customer problems instead of business problems. There’s a lot of energy, like you said, in the industry. That element? Paul Adams: Yeah, sure.

Sales 119

Sales Engineering Start-ups Data Entry 119

Intercom, Inc.

MARCH 17, 2022

For John, it doesn’t matter how good the product is if the systems around it are broken. For John, it doesn’t matter how good the product is if the systems around it are broken. Start with the why. Someone whose job it is to create a cult surrounding a product. They’re not wrong, of course. Short on time?

Start-ups 151

Start-ups E-commerce Gaming Sales 151