MattsenKumar

JUNE 9, 2021

The e-commerce industry is incessantly evolving; today, players are improving and customizing their businesses to meet customers where they are. The industry has overcome the notion where “pricing & product were kings,” Today, quality experience and instant support decide the winner. Explained: Customer Service in E-commerce.

E-commerce 52

E-commerce Customer Service Social Media Omnichannel 52

Zendesk

JULY 27, 2023

Bazaarvoice Bazaarvoice + Zendesk (Support) integration enables you to build an efficient, effective UGC program that delivers high-quality customer experiences and improves customer service across the shopping journey. The patented, no-code platform works across messaging, chat, email, social and voice, and understands 100+ languages.

E-commerce 52

E-commerce AI Retail Education 52

Intercom, Inc.

JULY 9, 2020

The customer or user acquisition strategy is product-led and follows this concept of land and expand. It’s the idea that a product is instead of being sold tops-down, say you will sell to a CTO or a CFO or whoever on the C-suite, it is bottoms-up as in a developer would bring in an Atlassian product like Jira, and would use that.

Engineering 199

Engineering Start-ups E-commerce B2C 199