Comm100

AUGUST 8, 2022

As organizations see the strong return on investment from live chat, they are now naturally looking to the next step in digital communication. If you feel like you need to catch up on what chatbots are and how they work, you’ve come to the right place. and “how does a chatbot use machine learning?”. What is a chatbot?

Customer Service 81

Customer Service Machine Learning AI Social Media 81

Logicalware

JULY 26, 2023

In this blog post, we’ll delve into AI’s remarkable impact on contact centres and offer a glossary of essential AI terms used in the industry today. Your essential A to Z Artificial Intelligence glossary Read through the AI glossary below to learn more about how the AI tools you use work.

Artificial Intelligence 52

Artificial Intelligence AI Sentiment Analysis Machine Learning 52

Callminer

AUGUST 6, 2019

Automatic Call Distributor (ACD): ACDs handle how calls are routed to find the right rep or automated system. Automatic Call Distributor (ACD): ACDs handle how calls are routed to find the right rep or automated system. That’s not to mention the number of software tools that integrate with the various call center software solutions.

Contact Center 140

Contact Center VOC Social Media AI 140

Comm100

FEBRUARY 6, 2018

This blog post will cover several of the top, most sought-out customer engagement tools on the market. Depending on what you’re looking to buy and how big your business is, customer engagement software varies from free to hundreds or even thousands of dollars per month. The question is a loaded one.

Social Media 42

Social Media CRM Omnichannel Invoicing 42