Customer Service Life

OCTOBER 29, 2018

I’ve found the topic of support channel mix to be an interesting study in organizations. Traditional channels can be categorized a few different ways. Phone and video are live channels that use both spoken and nonverbal communication. Email, not a live channel, is a written mode of communication.

Social Media 60

Social Media Start-ups Artificial Intelligence Contact Center 60

Zendesk

MAY 26, 2021

Customer service can make or break a business. In this guide, we’ll share how to set your business up for customer service success. The definition of customer service. Customer service is the act of supporting and advocating for customers in their discovery, use, optimization, and troubleshooting of a product or service.

Customer Service 105

Customer Service Social Media Start-ups E-commerce 105

Aquire

JANUARY 21, 2022

Live chat has been a popular customer service tool for some time now. That’s because chat is an easy way to offer fast customer service with a personal touch. And with all this growth, there’s still plenty of room for companies to try new solutions or make improvements to how they offer live chat support services to their customers.

Omnichannel 52

Omnichannel Customer Satisfaction Sales Sports 52