Aquire

JULY 26, 2021

Customer service agents respond to a wide range of queries – but thankfully, most questions aren’t unheard of. Instead, they can use customer service email templates to cut response times and provide consistent service. But, building a library of templates that is both effective and easily modifiable takes time in itself.

Customer Service 98

Customer Service Start-ups Social Media Customer Feedback 98

Totango

JUNE 3, 2022

Customer success email templates form a foundation for effective CS automation. While customer success management can result in a rewarding payoff, it can also be very time-consuming if you don’t use the right strategies. Customer check-ins. Sales to Customer Success Handoff Email Template.

Start-ups 112

Start-ups Sales Customer Satisfaction Customer Feedback 112

Zendesk

FEBRUARY 13, 2024

Whether you had an off day and delivered a subpar customer experience (CX) , the product didn’t ship on time, or a billing error occurred, a sincere apology can be the olive branch that jump-starts customer loyalty. Each situation is unique, so it’s important to tailor your apology to the specific circumstances and customer needs.

Customer Satisfaction 52

Customer Satisfaction Start-ups Customer Service Customer Loyalty 52

Zendesk

MARCH 19, 2021

Angry customers are among the most challenging aspects of working in customer service. It’s hard to remember that “the customer is always right” when a customer is calling you names or cursing you out. Tips for dealing with customer anger. So you should never take customer anger personally.

Invoicing 98

Invoicing Start-ups Social Media Omnichannel 98

Intercom, Inc.

AUGUST 31, 2022

Engaging with customers on social media has become part of every customer experience strategy to drive sales and retain customers. If you are an early-stage startup looking into getting started with Intercom, apply to the early-stage program and get 95% discount on your first year with Intercom. What did we learn?

Social Media 118

Social Media Start-ups Machine Learning CX 118

Aquire

AUGUST 3, 2021

This list of customer service tips will ensure your company provides an excellent experience for 2021 and beyond. All customers want an excellent customer experience. But how can businesses ensure that they’re offering the customer service they ought to? A smiling face is sure to make your customers feel welcomed.

Customer Service 76

Customer Service Social Media CRM Start-ups 76

Intercom, Inc.

DECEMBER 18, 2018

Email is one of the most effective channels that a business can use to reach its customers. Email marketing remains an incredibly valuable way of communicating with customers at every stage of their lifecycle, whether you’re a thriving SaaS company or up-and-coming small business. And if done right, it’s also one of the most useful.

Start-ups 150

Start-ups Non-Profits Social Media Sales 150