What is customer satisfaction score? (+ how to measure CSAT)
Zendesk
MAY 17, 2022
Companies measure CSAT with a survey that asks, “How satisfied are you with [product/service/experience]?” Like CSAT, CES is measured using a survey. NPS data is collected through a survey, too. An NPS survey typically asks, “How likely are you to recommend us to someone you know?” Customer C. Respondent score.
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