Callminer

NOVEMBER 9, 2020

Call center fraud is no laughing matter. Fraud is not only on the rise in call centers generally (jumping by 350% between 2013 and 2019 ), but the spread of fraud in the midst of the COVID-19 pandemic means businesses and consumers alike must be more mindful than ever. Caller has difficulty answering KBA questions.

Contact Center 345

Contact Center Engineering Scorecard Retail 345

Ameyo Callversations

AUGUST 30, 2022

Ameyo is an AI-empowered CX solutions provider that helps enterprises enhance their customer experience throughout the customer journey. Here is a list of products offered by Ameyo to enhance the customer experience for enterprises: 1. It is AI-powered and includes enterprise-grade outbound dialing, CRM integration, etc.

Contact Center 52

Contact Center Omnichannel Social Media Compliance 52

Hodusoft

FEBRUARY 22, 2024

Read on and thank us later. Access to Advanced Technologies: When businesses outsource their IT services to MSPs, they get access to sophisticated and state-of-the-art technologies. billion in fraud losses, a recent data revealed. IP PBX systems have robust encryption protocols and advanced authentication mechanisms in place.

Innovation 52

Innovation Technology Technology Gaming 52

Ameyo Callversations

MAY 4, 2022

The latest upgrades and advancements mean cloud communication is no longer a telephone line used by customers to reach you. Cloud networks rely on several security protocols to prevent issues like phishing, fraud, call interceptions, spoofing, and other security issues with convenience.

Business Growth 52

Business Growth Contact Center Artificial Intelligence ML 52