Totango

NOVEMBER 8, 2023

Pendo and Mixpanel, two leading solutions in the enterprise software market, give SaaS companies the power to track and analyze product usage across their customer base—creating a rich set of data and insights key to designing, iterating, and improving the customer experience. What is Pendo?

Finance 92

Finance Customer Retention Sales Technology 92

Totango

NOVEMBER 14, 2023

This program is now available for Totango and Vanilla customers to not only extract insights from community engagement data but, most importantly, to be proactive in their approach to customer relationship management. By having access to valuable insights, you can better gauge customer needs and anticipate potential issues.

Customer Relationship 95

Customer Relationship Actionable Insights Customer Relationship Management Start-ups 95

Totango

NOVEMBER 14, 2023

This program is now available for Totango and Vanilla customers to not only extract insights from community engagement data but, most importantly, to be proactive in their approach to customer relationship management. By having access to valuable insights, you can better gauge customer needs and anticipate potential issues.

Customer Relationship 62

Customer Relationship Actionable Insights Customer Relationship Management Start-ups 62

VOZIQ

NOVEMBER 14, 2023

How do we ensure precision targeting for proactive actions at scale? In this article, I talk about a strategic three-step action plan—a meticulously crafted AI-powered blueprint that empowers chief experience officers (CXOs) to navigate the complexities of customer retention and fuel unprecedented growth.

AI 40

AI Net Promoter Score Predictive Analytics Artificial Intelligence 40

SurveySensum

NOVEMBER 23, 2023

SurveySensum SurveySensum is a powerful NPS survey tool that helps you make customer feedback actionable. And not just that, it helps you with what questions to ask, how to interpret results and prioritize actions to assist you in focusing on your business goals. Customized dashboards The tool offers real-time customized dashboard.

NPS 52

NPS Net Promoter Score Sentiment Analysis Social Media 52

SurveySensum

NOVEMBER 8, 2023

CX automation involves leveraging technologies such as AI (artificial intelligence) and RPA (robotic process automation) to automate customer support and marketing campaigns, collect and analyze customer feedback, and personalize customer experience. Start by clearly defining your goals and objectives for your campaigns.

CX 52

CX Customer Experience Artificial Intelligence NPS 52

SurveySensum

NOVEMBER 10, 2023

Gain insights into how well your website performs on various devices and optimize it accordingly. Gather valuable insights into how users perceive your brand – are they happy or dissatisfied with their interactions with your website? The Text Analytics software enables users to get actionable insights from open-ended feedback.

Sentiment Analysis 52

Sentiment Analysis Actionable Insights Social Media Start-ups 52