CommBox

JULY 27, 2021

2020 marked a major change for the telecom industry. The American region is forecast to increase the most in telecom services end-user spending between 2020 and 2024. Telecom Industry – Customer Communication Challenges . The message from customers is clear – go multichannel or get left behind. . trillion U.S.

Artificial Intelligence 52

Artificial Intelligence Omnichannel Compliance AI 52

CommBox

AUGUST 16, 2021

Customer Communication in the hospitality and tourism industry is rapidly changing due to industry events. The hospitality and tourism industry took one of its biggest hits in 2020. Consumers’ growing use of digital devices created new standards for customer service and communication. GDPR security compliance.

Hospitality 52

Hospitality Hospitality Omnichannel Compliance 52

CommBox

AUGUST 16, 2021

Customer Communication in the hospitality and travel industry is rapidly changing due to industry events. The hospitality and travel industry took one of its biggest hits in 2020. Consumers’ growing use of digital devices created new standards for customer service and communication. GDPR security compliance.

Hospitality 52

Hospitality Hospitality Omnichannel Compliance 52

Hodusoft

FEBRUARY 29, 2024

Service Level Agreement (SLA) Compliance Meeting SLAs and response time commitments is crucial for customer satisfaction. Security Concerns After 2020, cyberattacks on MSPs have increased leaps and bounds, reports suggest. Ensuring data privacy and compliance with regulations is paramount.

Artificial Intelligence 52

Artificial Intelligence Social Media Compliance Technology 52

Comm100

FEBRUARY 25, 2021

Agents and pharmacists have been able to cultivate more positive personal relationships with both prospects and customers, and have driven more sales as a result of this brick-and-mortar-style personalization. Say yes to Omnichannel . Companies with strong omnichannel customer engagement see a 9.5%

Healthcare 52

Healthcare Customer Service Omnichannel Compliance 52

Comm100

JANUARY 5, 2021

After all, customers often share personal and sensitive information with agents, and it’s critical that none of it falls into the wrong hands. On top of this, some industries require compliance with specific security measures to protect their customers’ data. million lost per breach – 5.3% more than 2019.

Compliance 52

Compliance Pharmaceutical Healthcare Government 52

Callminer

AUGUST 6, 2019

You will also need to know that their customer service is polite and clear if you have any queries or concerns.” – Lance Brandon, How to Choose the Best Call Center Software , EVS7; Twitter: @dolphindialer. Ensure security and compliance. Customers expect nothing less. How does AI help customer service agents?

Contact Center 140

Contact Center VOC Social Media AI 140

Comm100

OCTOBER 11, 2017

be adequately equipped or trained to reach out to these customers and handle their individual complaints, not having a jointly-owned social media strategy means that your representatives are probably not well-equipped enough to form a plan to prevent this from occurring again. Better Customer Retention. Lower Retention Rates.

Social Media 49

Social Media Customer Service Start-ups Omnichannel 49