Callminer

SEPTEMBER 1, 2020

We also presented over 20 breakout sessions under five innovative and timely themes: insight to action, transformational CX, collections in current times, work from home, and the new contact center agility. CETX 2020: It was a cyber success.

VOE 182

VOE Artificial Intelligence Contact Center Entertainment 182

Confirmit

FEBRUARY 12, 2020

You might have seen the news by now (I admit we’ve been shouting about it quite a bit), Confirmit has been named a Leader in the just-launched report ; The Forrester Wave™ Customer Feedback Management Platforms, Q1 2020. For obvious reasons, we’re very pleased about it – high fives all round, etc.

VOE 52

VOE Voice of the Employee Gaming Voice of the Customer 52

SurveySensum

JULY 14, 2020

Customer Experience – The new focus of 2020! Customer Experience has become a top priority for businesses in 2020. Meet the Top 150 Global Customer Experience Thought Leaders and Influencers of 2020. She is also the 2020 CXPA Board Chair and an Advisory Board Member for CX@UCI. LinkedIn : [link]. Website : [link] /.

Customer Experience 132

Customer Experience CX E-commerce Social Media 132

Doing CX Right

SEPTEMBER 5, 2020

I speak a lot on podcasts about VOC and the art and science of getting feedback from customers to inform business decisions, and employees (VOE) too. This need for making surveys actionable is what drives VoC programs, and has taken on a renewed purpose since the coronavirus pandemic swept the globe at the start of 2020.

VOC 52

VOC VOE Close the Loop Voice of the Customer 52