SugarCRM

DECEMBER 1, 2022

Customers want to be supported at every touchpoint along their journey with a brand. AI uses sentiment analysis capabilities to amplify CRM system functions such as sales, marketing, and service interactions, along with an insight into each customer’s emotional state and intent. Embrace Self-Service alongside Live Agents.

Artificial Intelligence 26

Artificial Intelligence Customer Experience CRM Sentiment Analysis 26

SugarCRM

SEPTEMBER 1, 2022

In our 2022 CRM Impact Report , we speak to the path forward—how organizations can transform a state of churn concern into a nirvana of long-term customer retention. A shared CRM data platform that connects every stakeholder with a complete real-time customer view is the foundation for creating a solid customer experience.

CRM 26

CRM Artificial Intelligence AI Sales 26

SurveySensum

JULY 13, 2023

You must not launch an NPS survey here – that’s why it is imperative to know which survey to send at which touchpoint!] → “On a scale of 1-5, where 1 is ‘Very Difficult’, and 5 is ‘Very Easy’, how would you rate the ease of the payment process during your recent shopping experience with us?

Retail 52

Retail Customer Experience Touchpoint Social Media 52

SurveySensum

JULY 13, 2023

You must not launch an NPS survey here – that’s why it is imperative to know which survey to send at which touchpoint!] → “On a scale of 1-5, where 1 is ‘Very Difficult’, and 5 is ‘Very Easy’, how would you rate the ease of the payment process during your recent shopping experience with us?

Retail 52

Retail Customer Experience Touchpoint Social Media 52

SugarCRM

APRIL 14, 2022

Having a centralized CRM system really does help. Having a back-end CRM system can track preferences for communication styles. In building that relationship, a company needs to learn each customer’s preferred communication channel: SMS messaging, email, Facebook Messenger, or something else. The solution stands in making AI pragmatic.

Business Growth 48

Business Growth Artificial Intelligence ML CRM 48

SugarCRM

JULY 21, 2022

But many organizations face challenges when building a single source of truth—one being traditional CRM solutions poorly equipped to connect every stakeholder with a complete view for creating a high-definition customer experience. Overcoming the Challenge of Customer Flight. Demystifying Lead Qualification to Increase Your Odds of Success.

Artificial Intelligence 26

Artificial Intelligence CRM AI Sales 26

SugarCRM

MARCH 30, 2022

In SugarCRM’s 2022 CRM Impact Report , we found that 70% of sales and marketing leaders need to do more to improve customer trust in their brand. However, they lack the tools, data, insights, and strategy to build brand rapport. During the webinar, we asked our attendees how much time they spend reviewing CRM data.

CRM 36

CRM Actionable Insights AI Touchpoint 36

SugarCRM

APRIL 28, 2022

That system can leverage tools such as AI to fuel actionable insights that sales, marketing, and service teams can use to act decisively at every critical touchpoint. The key is high quality data that is easily accessed from a central system and allows teams to see a complete view of the customer.

Artificial Intelligence 49

Artificial Intelligence CX Finance Customer Acquisition 49