Zendesk

MAY 11, 2022

At Zendesk, we’ve long talked about the value and importance of fostering customer relationships. They are the foundation upon which customer loyalty is built, and these customer relationships are anchored in conversations. This is a step beyond what a traditional CRM has offered. The proof is in the data.

CRM 98

CRM B2C Compliance B2B 98

SugarCRM

MARCH 17, 2022

Top industry experts consider CX transformation projects the primary fuel that drives business growth in the last 12 months. Nevertheless, disruptions caused by the pandemic in the last year revealed a lack of holistic, real-time view of the customer journey. SugarCRM Recognized as a Winner in the Prestigious 2022 CRM Watchlist.

CRM 52

CRM Artificial Intelligence Machine Learning Innovation 52

SugarCRM

JUNE 23, 2022

In this webinar with Volker Hildebrand, SVP, Product Marketing , and Dennis Smith, VP of Sales at SugarCRM, we showcased how to guide all your sales reps to perform at their best by leveraging Sugar Sell to create highly interactive sales playbooks directly within your CRM. We prepared a guide to help you pick the right CRM for you.

CRM 26

CRM Sales Data Entry Customer Relationship Management 26

SugarCRM

DECEMBER 27, 2022

2022 was all about being able to see customers and deliver experiences like never before. Sugar challenged the hassles of traditional CRMs by unveiling high-definition customer experiences (HD-CX), a step beyond the traditional 360-degree customer view. 2022 is the year we let the platform do the work.

CRM 29

CRM Start-ups Sales CX 29

SugarCRM

APRIL 14, 2022

In building that relationship, a company needs to learn each customer’s preferred communication channel: SMS messaging, email, Facebook Messenger, or something else. Having a centralized CRM system really does help. It’s important that when you communicate with customers, you can address them in a format that suits them.

Business Growth 48

Business Growth Artificial Intelligence ML CRM 48

Hodusoft

MARCH 3, 2022

How to Choose Best Call Center Software for Small Business in 2022. Businesses big or small still rely on call centers to manage customer queries. However, a full-fledged call center system is a distant dream for many small businesses given its costs (equipment, office space, infrastructure, IT support, and maintenance).

E-commerce 52

E-commerce Social Media Omnichannel Healthcare 52

SugarCRM

MAY 10, 2022

Our inaugural awards program celebrated Sugar’s global customers , who pushed our boundaries for breakthrough customer experience and business growth. We’ve reached new highs, and we are proud of our portfolio recognitions: SugarCRM Takes 1st Place in New Software Reviews CRM Emotional Footprint Report.

Sentiment Analysis 26

Sentiment Analysis CRM Customer Relationship Management B2C 26