Intercom, Inc.

DECEMBER 28, 2022

We’ve made it to the end of 2022 – 12 months in which everything changed for the tech industry. In this post, the Intercom Content Team picks our highlights from a busy 2022 – we published over 150 pieces of content, including guides about customer support and customer retention. Well that was quite the year.

Innovation 118

Innovation Customer Retention Machine Learning Customer Service 118

Intercom, Inc.

JUNE 19, 2018

Moreover, when new innovations are developed for the customer support industry, they are often framed as a way to cut costs rather than offering better service. Yes, that’s a lot of money, but what happens to all of the customers that these businesses “annoy” along the way? Putting customer experience first.

Customer Expectations 216

Customer Expectations Real Estate Start-ups Machine Learning 216

Uniphore

JANUARY 25, 2022

Ah, 2022, a new year. After nearly two years of uncertainty and a rough start with Omicron in full swing, the collective attitude toward 2022 might best be described as “cautiously optimistic.” Here are some of my predictions for 2022…. 1 tech trend for 2022. A blog post from Umesh Sachdev, CEO & Co-founder, Uniphore.

AI 130

AI Artificial Intelligence Healthcare Legal 130

Comm100

DECEMBER 2, 2021

Customers demanded digital services to meet their needs, and as organizations rose to the demand, these high customer expectations led to innovative new services. As we look ahead, 2022 promises, even more changes for the financial services industry. Omnichannel expectation. Omnichannel expectation.

Customer Experience 94

Customer Experience Omnichannel Machine Learning CRM 94

Hodusoft

NOVEMBER 24, 2021

What are the top 16 call center features you need to know in 2022? It is difficult, if you are not an industry insider, to keep a tab on all the latest developments and know which call center tools are relevant for today’s customers. . What do customers expect? Most important call center features for 2022.

Artificial Intelligence 105

Artificial Intelligence Social Media CRM Omnichannel 105

DMG Consulting

MARCH 8, 2019

Innovation Enhances the Cloud-Based Contact Center Infrastructure Market. DMG expects the market to grow at a minimum of 22.5% in 2018, 23% in 2019 and 2020, and 21% in 2021 and 2022. CBCCI vendors have begun to differentiate themselves with their innovative routing capabilities that can optimize the outcome of each interaction.

Contact Center 72

Contact Center Innovation Artificial Intelligence Machine Learning 72

Ameyo Callversations

AUGUST 24, 2022

Gartner ) Chatbots are expected to trim annual business costs by more than $8 billion by 2022. Conversational chatbots will help businesses in reducing their customer service costs by around 30% ( Chatbots Magazine ). These efforts are based on a combination of AI, NLP and Machine Learning (ML). Contact us here.

AI 52

AI Sentiment Analysis Contact Center Artificial Intelligence 52