Execs In The Know

APRIL 25, 2024

The Enterprise Conversational AI market is fundamentally broken. According to a survey by Forrester Consulting in 2023, about 75% of consumers said that chatbots cannot provide them helpful answers, and 50% of consumers said they often feel frustrated in their interactions with chatbots. trillion by 2032. trillion by 2032.

AI 52

AI CXM Engineering Business Operations 52

ClearAction

JUNE 25, 2023

My article this year, 23 Customer Experiences Practices You Should Stop in 2023 , is an eye-opener to what we should NOT perpetuate. Since AI is based on what’s already out there, by definition, AI CX learning is going to be misleading. Artificial intelligence (AI) is a top topic in customer experience management.

Artificial Intelligence 62

Artificial Intelligence CX CXM Data Mining 62

SurveySensum

SEPTEMBER 13, 2023

That’s the transformative potential of harnessing customer feedback, and in the year 2023, it’s not just an option – it’s an imperative. SurveySensum SurveySensum, an AI-powered B2B manufacturing feedback tool, simplifies feedback collection with NPS, CES, and CSAT surveys. user/month 4.4 (5)

Manufacturing 52

Manufacturing B2B NPS Compliance 52

SurveySensum

MARCH 26, 2024

SurveySensum goes beyond traditional CXM solutions by providing industry-specific survey templates and customizable questionnaires that allow beginners to create and deploy surveys in just about 10 minutes. SurveySensum can help you craft personalized NPS, CSAT, CES, and many more surveys, and analyze responses with its advanced AI tools.

Text Analytics 52

Text Analytics Customer Feedback Actionable Insights Sentiment Analysis 52

SurveySensum

MARCH 26, 2024

SurveySensum goes beyond traditional CXM solutions by providing industry-specific survey templates and customizable questionnaires that allow beginners to create and deploy surveys in just about 10 minutes. SurveySensum can help you craft personalized NPS, CSAT, CES, and many more surveys, and analyze responses with its advanced AI tools.

Text Analytics 52

Text Analytics Customer Feedback Actionable Insights Sentiment Analysis 52

ECXO

DECEMBER 20, 2023

AI and GenAI are the capital of everything possible In this article I want to take a step back from the glare and wall of noise about personalisation. The answers are rooted in AI-powered customer data platforms (CDPs). AI and GenAI are now the capital of everything possible. This all adds up to one thing.

Customer Experience 52

Customer Experience B2B AI Machine Learning 52

ECXO

SEPTEMBER 7, 2023

Follow ECXO for more upcoming events: [link] Save the Date: Oct 5, 2023 – 02:00 PM (Amsterdam, Berlin, Rome, Stockholm, Vienna timezone) Join us for an enlightening session that promises to transform your approach to customer experience!

Innovation 52

Innovation CX Customer Experience CXM 52