Remove 2023 Remove Machine Learning Remove Predictive Analytics Remove Text Analytics
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Top Contact Center Industry Trends for 2023

Fonolo

READ THE FULL GUIDE: Contact Center Trends 2023. (It You can check out all of our predictions for the upcoming year in our newest in-depth resource: Contact Center Trends 2023. 2023 Trends: A New Focus on Agent Well-Being . Here are some of the improvements we expect agents to see in 2023: . Let’s dig in! .

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DMG Consulting Releases 2020 – 2021 Workforce Management Product and Market Report

DMG Consulting

AI-based technologies, such as predictive analytics and machine learning, are being incorporated into WFM solutions to automate the selection of the optimal forecasting model for each business’s unique needs. Predictive analytics is already helping companies make better hiring decisions and reduce agent churn.

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Medallia vs. Qualtrics vs. Lumoa: A Buyer’s Guide

Lumoa

Its omnichannel text analytics feature comes with Natural Language Processing and is supported by AI (more about this in the next segment). Qualtrics launched their generative AI XM/os2 in 2023 and announced that they are investing $500 million in AI innovation over the next four years.

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DMG Consulting Releases 2019 Robotic Process Automation Product and Market Report

DMG Consulting

At the same time, vendors are investing in their RPA solutions, increasing the use of AI technologies, especially machine learning, predictive analytics, innovative optical character recognition (OCR), and advanced computer vision capabilities.

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Top 15 NBFC Customer Feedback Tools for Effective Feedback Management

SurveySensum

15 Customer Feedback Tools For NBFCs: A Quick Overview 15 Best Customer Feedback Tools for NBFCs of 2023 SurveySensum Qualtrics Feedier InMoment Typeform UserReport Qualaroo Retently CrowdSignal NiceReply Mopinion GetFeedback Medallia CustomerGauge Delighted Conclusion What is a NBFC Customer Feedback Tool?