Execs In The Know

FEBRUARY 5, 2024

2024 is the Year of the Wood Dragon, which is thought to signify unprecedented opportunities for evolution and abundance. While an emerging approach, a Gartner survey suggests that investments in hyper-automation will increase in 2024, making it a strategic technology trend to watch out for. Guest post written by OP360.

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Zendesk

NOVEMBER 28, 2023

More in this guide: Types of AI as a service Benefits and challenges of AIaaS Popular AI as a service vendors AIaaS trends for 2024 and beyond Types of AI as a service Businesses can leverage different types of AI services depending on operational needs. A beginner’s guide for 2024 appeared first on Zendesk.

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DMG Consulting

APRIL 8, 2024

But this is just the start of many innovations being introduced into the WFM market. DMG Consulting’s annual global survey of contact center and CX leaders reveals a high level of interest in WFM capabilities for 2024. Machine learning (ML) helps evaluate algorithms to identify the most effective one to apply to each dataset.

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DMG Consulting

AUGUST 16, 2022

The leading IVA solutions are already generations ahead of most IVRs, but the innovations keep coming. Today’s IVAs use machine learning (ML) to identify new use cases and make recommendations on how to respond to them. IVAs Are Good for Agents and CX. IVAs Are Essential for an AI Transformation.

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Uniphore

JANUARY 25, 2022

As we’ve seen with other innovations, the more familiar people become with the technology, the more they expect to see it. Gartner predicts that by 2024, organizations adopting a cybersecurity mesh architecture will reduce the financial impact of security incidents by an average of 90 percent. And it’s a two-way street.

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SugarCRM

OCTOBER 24, 2023

However, with recent technological advancements, Artificial Intelligence (AI) and Machine Learning (ML) capabilities have become infused in all sorts of tools, and CRMs are no exception. Instead of repetitive manual tasks, your teams can focus on fostering deeper customer relationships or developing innovative ideas.

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