Execs In The Know

FEBRUARY 5, 2024

2024 is the Year of the Wood Dragon, which is thought to signify unprecedented opportunities for evolution and abundance. While an emerging approach, a Gartner survey suggests that investments in hyper-automation will increase in 2024, making it a strategic technology trend to watch out for. Guest post written by OP360.

Healthcare 59

Healthcare Sentiment Analysis Artificial Intelligence ML 59

Zendesk

NOVEMBER 28, 2023

More in this guide: Types of AI as a service Benefits and challenges of AIaaS Popular AI as a service vendors AIaaS trends for 2024 and beyond Types of AI as a service Businesses can leverage different types of AI services depending on operational needs. A beginner’s guide for 2024 appeared first on Zendesk.

AI 52

AI ML Machine Learning Artificial Intelligence 52

DMG Consulting

APRIL 8, 2024

DMG Consulting’s annual global survey of contact center and CX leaders reveals a high level of interest in WFM capabilities for 2024. This aligns nicely with improving productivity and reducing operating costs, which were the second and third most important business goals for contact centers in 2024, as reflected by 51.7

AI 48

AI Contact Center ML Artificial Intelligence 48

Lumoa

FEBRUARY 14, 2024

Is your CX strategy up to the task of meeting customers’ expectations going into 2024? I n the coming months, as 2024 brings new changes and trends, the CX industry is going to be shaped by the following movements. This CRM software will need AI and machine learning (ML) features to present a meaningful analysis of all that data.

Customer Experience 83

Customer Experience ML Social Media CX 83

Logicalware

FEBRUARY 13, 2024

Finally, contact centre managers can use AI and ML across channels like chat, email, and social media, to automate tasks, personalise interactions, and provide predictive insights. This can free up agents to focus on more complex issues and provide a better customer experience.

Omnichannel 59

Omnichannel Social Media ML AI 59

Lumoa

JANUARY 24, 2024

In 2024, delivering quality CX is so critical to business success that no Customer Experience Officer (CXO) can afford to overlook it. In 2024, over 55% of web traffic is from mobile devices. Customer satisfaction drives key metrics like your Net Promoter Score (NPS). Lumoa’s software is also enhanced with cutting-edge technology.

Text Analytics 83

Text Analytics Customer Feedback Net Promoter Score Sentiment Analysis 83

SugarCRM

OCTOBER 26, 2023

Advanced sales forecasting capabilities, ideally powered by AI and ML, are essential to help you identify potential risks and opportunities. Customizable (56%) and easy to use (46%) are the terms that best describe the SugarCRM platform, according to our 2024 State of CRM Report.

CRM 29

CRM Predictive Analytics Data Entry ML 29