SugarCRM

FEBRUARY 28, 2022

CRM is a multi-billion-dollar industry estimated to reach a by 2027. CRM solutions are now considered an essential investment for delivering excellent customer experiences in the long term. The new 2022 CRM Impact Report from SugarCRM is all about that—offering a path forward. Customer Churn: The Result of Poor CX.

CRM 49

CRM Customer Retention Net Promoter Score AI 49

Hodusoft

JUNE 17, 2021

It is our vision to make innovative market leading software accessible to businesses of all sizes. This industry is expected to grow steadily in the next few years and reach a value of 496 billion USD by 2027. . “We are happy to be recognized as one of the Category Leaders & FrontRunners by Gartner. billion USD in 2020.

Contact Center 98

Contact Center Gambling Text Analytics Government 98

Ameyo Callversations

NOVEMBER 16, 2021

Innovative technologies like ML, Intelligent Automation, and Contact Center AI are helping businesses thrive and succeed in a post-pandemic world. A report predicts that the AI market size will reach US$ 270 billion by the end of 2027.

Contact Center 96

Contact Center AI Artificial Intelligence Customer Experience 96

Aquire

JANUARY 6, 2022

billion by 2027. For example, you may need to integrate with your CRM, or ticketing software. The good news is, even if customers don’t end up using video chat, just knowing you’re innovative and care about experiences enough to have it in the first place is a great way to earn their trust. How does video chat work?

Customer Service 98

Customer Service Social Media Technology Technology 98

Hodusoft

DECEMBER 13, 2023

The innovation of a hosted telephony system marked a huge breakthrough in the telecom sector and soon the public switched telephone network ( PSTN ) made way for the hosted IP PBX system (or cloud-based Internet Protocol Private Branch Exchange system). We can’t imagine what our lives would be like without a telephone.

Compliance 64

Compliance CRM Artificial Intelligence Customer Relationship Management 64

Hodusoft

JANUARY 10, 2024

That’s why it’s not surprising to see that the hosted PBX market size exceeded USD 5 billion in 2020 and is poised to grow at over 12% CAGR between 2021 and 2027. This innovative approach to telephony is rapidly gaining traction among hosted service providers and the hosted PBX industry is witnessing a boom.

Sentiment Analysis 52

Sentiment Analysis Artificial Intelligence Customer Satisfaction Technology 52