Ameyo Callversations

NOVEMBER 16, 2021

As one of the leading technological aspects, Artificial Intelligence (AI) keeps gaining popularity for both sales professionals and marketers and has become an essential part of providing an exceptional and hyper-personalized customer experience. A report predicts that the AI market size will reach US$ 270 billion by the end of 2027.

Contact Center 96

Contact Center AI Artificial Intelligence Customer Experience 96

Hodusoft

MARCH 22, 2023

billion by 2027. A CRM tool is crucial as it can track customer information, understand and manage customer relationships, and automate various repetitive tasks. Workforce management tools can help in predicting call volumes, forecasting agent staffing, optimizing employee schedules, and more.

E-commerce 52

E-commerce Start-ups CRM Contact Center 52

Hodusoft

JUNE 21, 2023

Call center software comes with real-time analytics and reporting tools, which enable managers and supervisors to keep a close eye on agents’ performance and other KPIs. billion by 2027. Now let’s discuss how to call center software while receiving an incoming call. billion in 2020 to USD 607.6 In the U.S.

Omnichannel 52

Omnichannel Start-ups Customer Service Sales 52

Hodusoft

DECEMBER 13, 2023

As per a report , In 2020, hosted PBX reached a market size of over USD 5 billion and is expected to grow at a CAGR of more than 12% over 2021-2027. CRM Integration Integration with CRM (Customer Relationship Management) systems is a notable benefit, allowing businesses to streamline their communication processes.

Compliance 64

Compliance CRM Artificial Intelligence Customer Relationship Management 64