Customer Service Life

NOVEMBER 5, 2018

This article was originally published on the FCR blog on October 8, 2018. At some point, if you haven’t already, you’ll likely consider a Learning Management System (LMS) to aid in both new hiring training and ongoing training for your existing staff. First, let’s look at eight essential features for your LMS.

Contact Center 79

Contact Center Non-Profits Education Healthcare 79

Customer Service Life

FEBRUARY 4, 2019

Statements like, “Chatbots will automate X% of your customer interactions” and “Your competition is working on a chatbot as we speak” have been uttered in my presence. There are five such areas where I see significant gains for your contact center by upgrading in 2019 if you haven’t already. Supercharge self-help.

Contact Center 67

Contact Center Artificial Intelligence Text Analytics AI 67

Taylor Reach Group

SEPTEMBER 29, 2020

The path to contact center modernization has never been straightforward when it comes to its navigating technology infrastructure. Costly,” “crowded,” and “confusing” are how business owners typically describe the process of selecting the right platforms to power their center. Learning Management System (LMS).

Contact Center 85

Contact Center Artificial Intelligence CRM Net Promoter Score 85

ProProfs

JANUARY 25, 2022

Quick Feature & Price Comparison of the Best Employee Management Software. Starts at $8/employee/month. Human-Centered Platform. A learning management system or LMS is an example of such solutions. What Makes Employee Management Software the Best? Take a look. ProProfs Training Maker. Easy to Use. Real-Time Tracking.

Compliance 52

Compliance Start-ups Education Invoicing 52