Actionable Insights AI Omnichannel Social Listening 
Lumoa
APRIL 28, 2024
You can even find opportunities for cross-selling, upselling, or personalized promotions by using real-time insights and trends generated by AI. Platform Overview Medallia is a cloud-based CX management software that provides survey features, sentiment analysis, social listening, and AI-powered insights.
Hodusoft
OCTOBER 14, 2022
Today, e-commerce businesses are leveraging omnichannel contact center software to optimize their customer support operations and build loyalty by serving customers better. Ensure consistent service through an omnichannel strategy. It can be email, different social media platforms, live chat, etc. Promotion, etc. Click-to-call
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Zendesk
OCTOBER 20, 2023
Document customer service workflows and processes A customer service workflow is a sequence of actions for a particular task from initiation to completion. Some common tools include: Ticketing system Communication channels Self-service resources AI and automation Reporting and analytics 7.
SurveySensum
SEPTEMBER 14, 2020
Make their jobs easy with intuitive technologies such as social listening tools, role-based dashboards, seamless workflows, and more. Serve digital CX with new innovative technologies such as AI chatbots, intuitive applications, quick sentiment feedback with NLP, text and sentiment analysis, comprehensive CX platforms, and more. .
Execs In The Know
FEBRUARY 17, 2023
Both departments have historically been viewed as a cost center within their organization, but by working together to turn social media into a full-service channel, the number of actionable insights, conversions, customer saves, and cross-sell opportunities can be quantified to flip that perception on its head.
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