Experience Investigators

FEBRUARY 20, 2024

Voice of the Customer (VoC) programs have leveraged some level of artificial intelligence (AI) in many ways already, including pattern recognition, predictive analytics, and sentiment analysis. Let’s embrace the evolving landscape of Voice of the Customer programs enhanced by artificial intelligence! CX Leaders Needed!

Voice of the Customer 98

Voice of the Customer VOC AI Sentiment Analysis 98

MattsenKumar

SEPTEMBER 21, 2023

Decoding Speech Analytics In its essence, Speech Analytics converts customer conversations into actionable insights. Reinforcing Compliance and Quality Measures Non-compliance can be costly in regulated industries. Real-time interactions develop a sense of trust among customers for the brand.

CX 52

CX Non-Profits Sentiment Analysis Artificial Intelligence 52

Hodusoft

JANUARY 18, 2023

Some health call center software also includes artificial intelligence capabilities, allowing it to recognize the intent of patients and direct them to the right person, as well as offer natural language recognition and translation. What to look for when choosing healthcare call center software?

Healthcare 52

Healthcare Artificial Intelligence Omnichannel CRM 52

SurveySensum

DECEMBER 29, 2023

The systematic approach to data interpretation doesn’t merely stop at the identification of trends; rather, it unveils actionable insights that serve as a compass for refining operational strategies. Ethics and Governance of Artificial Intelligence for Health. The Impact of Artificial Intelligence in Drug Discovery.

Healthcare 52

Healthcare Artificial Intelligence Text Analytics Innovation 52

Callminer

JULY 15, 2019

Wednesday, July 24th Artificial Intelligence and Machine Learning. Employee engagement is a persistent problem at contact centers, as evidenced by high employee attrition rates, flat or declining sales, increased customer service complaints, and increased compliance violations. Wednesday, July 24th Artificial Intelligence.

Artificial Intelligence 28

Artificial Intelligence Contact Center Machine Learning VOE 28

Hodusoft

FEBRUARY 1, 2023

A banking phone system must ensure compliance with industry regulations. This allows financial institutions to gain actionable insights into caller behavior and agent performance. Moreover, it saves time through the auto-provisioning feature so that employees can connect to their office network in just a few clicks.

Finance 52

Finance Omnichannel Social Media Artificial Intelligence 52

SurveySensum

MAY 19, 2023

Artificial Intelligence: With AI, banks can improve and automate their customer support, making the service more efficient. Taking action on feedback: Banks often struggle to convert the feedback received into actionable insights. Compliance with data privacy regulations like GDPR.

NPS 52

NPS Net Promoter Score Customer Loyalty Close the Loop 52