SurveySensum

JULY 13, 2023

Improving retail customer experience for your brand is not only an expectation from your customers but also a requirement for your business growth. In today’s competitive retail landscape, customer experience has emerged as an important factor that can either make or break a business. Why Survey?

Retail 52

Retail Customer Experience Touchpoint Social Media 52

SurveySensum

JULY 13, 2023

Improving retail customer experience for your brand is not only an expectation from your customers but also a requirement for your business growth. In today’s competitive retail landscape, customer experience has emerged as an important factor that can either make or break a business. Why Survey?

Retail 52

Retail Customer Experience Touchpoint Social Media 52

SurveySensum

AUGUST 3, 2023

They guide you on how to leverage the gathered insights to improve your customer experience journey. SurveySensum caters to the needs of multiple industries such as B2B , Automotive, Retail, Healthcare, and Finance. It empowers businesses to build stronger customer relationships and turn feedback into actionable insights.

B2B 52

B2B Text Analytics NPS Net Promoter Score 52

Hodusoft

NOVEMBER 9, 2022

Integrating CRM software into IP PBX software enables businesses to gain access and visibility of customer feedback, data, and predictive analysis for identifying areas of improvement. Analytics and Reporting: Data analytics can be leveraged to drive actionable insights on business operations, sales, marketing campaigns, and others.

Contact Center 52

Contact Center CRM Construction Manufacturing 52

SurveySensum

MAY 19, 2023

This CX metric has the ability to gauge customer loyalty and predict business growth. For instance, a credit card company might have a different NPS score compared to retail banks or wealth management firms. Use an omnichannel approach to reach your customers where they prefer to engage.

NPS 52

NPS Net Promoter Score Customer Loyalty Close the Loop 52

SurveySensum

FEBRUARY 23, 2020

One easy way to improve your customer experience is by asking them what they think about your business, and transforming what they have to say into actionable insights so that you can act on it. Most businesses just collect customer feedback but they don’t act on it. Not having an omnichannel feedback strategy.

Customer Experience 52

Customer Experience Omnichannel Customer Feedback Actionable Insights 52