Hodusoft

SEPTEMBER 29, 2022

7 Ways How Omnichannel Analytics In Contact Center Can Improve Your CX. The customer experience (CX) has become a key differentiator in driving business success. An omnichannel customer engagement software is the best solution to overcome this challenge. . Read on to gain more insights on omnichannel analytics.

Contact Center 52

Contact Center Omnichannel CX Actionable Insights 52

ECXO

JULY 26, 2023

Agile, cross-functional teams – marketing, sales, customer services and contact centres, operations, product teams, tech and PR have access to instant, actionable insights. Improve the omnichannel experience Real-time data enables businesses to provide a seamless omnichannel experience for customers.

Predictive Analytics 98

Predictive Analytics Education Touchpoint CX 98

SurveySensum

FEBRUARY 23, 2020

One easy way to improve your customer experience is by asking them what they think about your business, and transforming what they have to say into actionable insights so that you can act on it. Most businesses just collect customer feedback but they don’t act on it. Not having an omnichannel feedback strategy.

Customer Experience 52

Customer Experience Omnichannel Customer Feedback Actionable Insights 52

Logicalware

MAY 24, 2023

Advanced contact centre software emerged, seamlessly integrating telephony, email, chat, and social media interactions into a unified platform. Anchored by Puzzel Contact Centre, the cloud-native omnichannel solution empowers businesses to manage customer interactions across all channels.

Artificial Intelligence 52

Artificial Intelligence AI Social Media Innovation 52

Lumoa

JANUARY 24, 2024

In 2024, delivering quality CX is so critical to business success that no Customer Experience Officer (CXO) can afford to overlook it. In fact, a report from 2020 found 95% of senior marketing executives agreed that CX roles were essential for business growth. Large volumes of qualitative data turn into actionable insights.

Text Analytics 83

Text Analytics Customer Feedback Net Promoter Score Sentiment Analysis 83

SurveySensum

AUGUST 3, 2023

Whether your objective is to enhance customer experience , satisfaction, loyalty, or business growth, SurveySensum is a go-to solution. The platform employs AI-driven Text Analytics software to gauge customer sentiments accurately, providing deeper insights into customer emotions.

B2B 52

B2B NPS Text Analytics Net Promoter Score 52

Zonka Feedback

OCTOBER 1, 2022

Collecting regular Product Feedback and making product developments and improvements accordingly can help you attain business growth and develop world-class products. Create segments of data so that you can easily decide on what actions to be taken on which feedback. Know your Competitors. Provide Useful Knowledge Base.

Social Media 96

Social Media Net Promoter Score Customer Satisfaction NPS 96