SurveySensum

NOVEMBER 30, 2023

Measuring NPS in the fintech industry serves as an indicator of customer satisfaction and loyalty. Fintech companies that make a real effort to up their customer experience game and boost their NPS scores are setting the stage for solid and long-lasting connections with their customers.

NPS 52

NPS Close the Loop Customer Satisfaction Actionable Insights 52

SurveySensum

APRIL 21, 2023

Set up notifications to address feedback to close the loop. Prioritize actions to drive business goals and growth. SurveySensum’s team of CX experts helps you effectively run surveys, analyze the feedback data, and focus on the right customer touchpoints for capturing feedback. Analyze feedback data in real-time.

Text Analytics 52

Text Analytics Start-ups Social Media Customer Feedback 52

SurveySensum

MARCH 1, 2024

And the amusing part, had they analyzed the NPS Score correctly and were not just ‘focusing on the number’ they’d have identified their detractors pretty early. Well, this is a classic example of an NPS analysis gone wrong. Now, let’s delve into the common mistakes to avoid when analyzing NPS feedback.

Net Promoter Score 52

Net Promoter Score NPS Close the Loop Customer Satisfaction 52

SurveySensum

FEBRUARY 23, 2024

After proper analysis of the survey data, you should also be able to derive valuable and actionable insights. → You can use the Likert scale , NPS scale, multiple-choice, rating scale, drop-down questions, etc. Relevant questions, prefab reports dashboard, close loop integrations, etc.

Close the Loop 52

Close the Loop Text Analytics Actionable Insights Sentiment Analysis 52

SurveySensum

NOVEMBER 14, 2023

By collecting feedback from multiple channels, you can analyze insights and make informed decisions to enhance your website. Here’s a brand example showcasing this tip: Amazon, the e-commerce platform gathers feedback from various channels and at multiple touchpoints across customer journeys. By measuring customer satisfaction.

E-commerce 52

E-commerce Omnichannel Touchpoint Close the Loop 52

Lumoa

APRIL 24, 2018

The Net Promoter System® (or NPS) has been a popular customer experience metric since its creation in 2003. NPS is used by the biggest companies and leaders in its industries: from Apple to Airbnb, from Amazon to Tesla. At the same time, NPS is often a subject of critics and misunderstanding. That makes the NPS of NPS 32.

NPS 135

NPS CX Net Promoter Score Close the Loop 135

Confirmit

MAY 29, 2018

Measure your customers’ satisfaction at different touchpoints across the customer journey, and across your various products and/or services. Close the loop with individual or group of customers to respond to their feedback. Net Promoter, Net Promoter Score and NPS are registered trademarks of Bain & Company, Inc.,

Voice of the Customer 40

Voice of the Customer VOC Net Promoter Score Customer Journey Map 40

Qualtrics

APRIL 14, 2021

Our ability to focus on and resolve the right issues quickly has helped us increase our NPS and improve ease of doing business with us – and as a result, drive more business value.” You can’t do it alone — you need the whole company regularly reviewing the data and using it to take action.” 6 world-class B2B CX case study examples.

B2B 26

B2B Close the Loop CX B2C 26