VOZIQ

AUGUST 13, 2023

Here’s our pick of the quarter; let’s begin with an insightful book that delved deep into customer research. Through this book, you’ll discover the alchemical formula for building unwavering customer trust, forging deep emotional connections, and exceeding expectations at every touchpoint.

Customer Acquisition 52

Customer Acquisition Customer Retention Finance Actionable Insights 52

PeopleMetrics

DECEMBER 12, 2017

These systems capture customer data from disparate information silos such as emails, ERP systems, and business intelligence tools to provide analytics around sales cycles, marketing campaigns, customer acquisition strategies, etc. Talk to David. P.S. What did you think of this blog post?

CEM 84

CEM CRM Customer Relationship Management VOC 84

SurveySensum

MAY 19, 2023

By constantly improving the NPS score, banks can ensure strong customer loyalty, leading to customer acquisition and increased revenue. As a result, customers can manage their finance better and will build trust and loyalty with the bank. Improved CX directly influences customer satisfaction and, consequently, NPS.

NPS 52

NPS Net Promoter Score Customer Loyalty Close the Loop 52

SugarCRM

APRIL 28, 2022

Customer acquisition is costly. It makes sense to keep your existing customers happy as the cost of churn is so high. New research from SugarCRM reveals that almost two-thirds (63%) of sales and marketing leaders agree that keeping existing customers is more cost-effective than closing a new deal.

Artificial Intelligence 49

Artificial Intelligence CX Finance Customer Acquisition 49