SurveySensum

SEPTEMBER 5, 2023

A positive SaaS experience facilitated by cutting-edge SaaS feedback software leads to satisfied, loyal customers who not only stay but also become your advocates. These satisfied users aka promoters enthusiastically recommend your software to others, driving customer acquisition for your business.

Actionable Insights 52

Actionable Insights Customer Experience NPS Net Promoter Score 52

Execs In The Know

MARCH 13, 2023

Turo Is a Game-Changer in the Car Rental Industry Being customer obsessed is essential for a brand’s success. By putting the customer at the center of everything a brand does, it can build loyalty, stay ahead of competitors, and attract new customers, ultimately leading to increased revenue and profitability.

Transportation 88

Transportation Non-Profits Sports Hospitality 88

Hodusoft

SEPTEMBER 21, 2022

Customer experience. Customer acquisition or retention. Customer satisfaction. By tracking these metrics, a business can gain actionable insights on how to improve its outbound calling strategy. Customers understand the drill when it comes to outbound calls from businesses. Order tracking, etc.

CRM 96

CRM Actionable Insights Business Growth Sales 96

SurveySensum

MAY 19, 2023

By constantly improving the NPS score, banks can ensure strong customer loyalty, leading to customer acquisition and increased revenue. Regular Training for Employees: Train the bank employees on customer service skills and other services offered by the bank. When Should You Launch Your NPS Surveys in Banks?

NPS 52

NPS Net Promoter Score Customer Loyalty Close the Loop 52

SurveySensum

JULY 13, 2023

This is how by gathering customer feedback and taking action on that feedback, brands can create a positive customer experience. If you want to follow the steps of big brands like Amazon, and Zappos who have won the game of retail customer experience? Want to Improve Your Retail Customer Experiences?

Retail 52

Retail Customer Experience Touchpoint Social Media 52

SurveySensum

JULY 13, 2023

This is how by gathering customer feedback and taking action on that feedback, brands can create a positive customer experience. If you want to follow the steps of big brands like Amazon, and Zappos who have won the game of retail customer experience? Want to Improve Your Retail Customer Experiences?

Retail 52

Retail Customer Experience Touchpoint Social Media 52

SurveySensum

SEPTEMBER 8, 2023

NPS drives revenue growth: In 2005, the London School of Economics conducted a study on customer advocacy as business growth. NPS cuts cost of customer acquisition: According to the research done by Frederick Reichheld of Bain & Company (the inventor of NPS) increasing customer retention rates by 5% increases profits by 25% to 95%.

NPS 52

NPS Social Media Customer Satisfaction Customer Loyalty 52