Actionable Insights Customer Expectations Customer Retention Omnichannel 
Hodusoft
OCTOBER 14, 2022
A contact center is a touchpoint for customers, and every business needs to deliver a positive customer service experience. Today, e-commerce businesses are leveraging omnichannel contact center software to optimize their customer support operations and build loyalty by serving customers better. Promotion, etc.
Lumoa
FEBRUARY 16, 2023
A voice of the customer (VoC) is the process of gathering customer feedback to discover what they need, want, and expect from you. Increasing customer loyalty. Feedback will reveal what customers want and how you can improve your products or services. But how do you get well-rounded data?
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Hodusoft
NOVEMBER 27, 2022
Call routing 82% of customers expect their issues to be resolved by talking to one agent. When calls are routed without any specific strategy, it leads to multiple transfers hampering the customer experience. It prevents the customers from the hassle of repeating themselves thereby elevating the experience.
Zendesk
APRIL 3, 2023
Savvy retailers invest in customer engagement to cultivate lasting relationships (and higher earning potential). Higher customer retention rates Today’s customers have more shopping options than ever before. That makes it expensive to attract new customers.
Zendesk
OCTOBER 20, 2023
It also empowers customer service reps with the information they need to provide an exceptional customer experience (CX). Delivering excellent customer service can drive revenue, increase customer retention , stimulate business growth, and improve customer satisfaction. to make them achievable.
Hodusoft
SEPTEMBER 29, 2022
7 Ways How Omnichannel Analytics In Contact Center Can Improve Your CX. The customer experience (CX) has become a key differentiator in driving business success. What do modern customers imply by good customer service experience? How does it level up your customer service? What is omnichannel analytics?
Hodusoft
AUGUST 3, 2022
7 Ways to Boost Business Revenue with an Omnichannel Contact Center Software. Do you know you can boost your customer retention rate up to 89% by just adopting a powerful omnichannel strategy? A hassle-free and seamless omnichannel experience for your customers is the cornerstone of robust customer service.
Expert insights. Personalized for you.
52 
Let's personalize your content