SurveySensum

JANUARY 4, 2024

You see the quantitative feedback will only give you a score, but only with proper analysis of qualitative feedback can you identify areas of improvement. With the help of Text Analytics Feature, you can properly analyze your NPS program. The survey uncovered A LOT of insights. But how to do that?

Text Analytics 52

Text Analytics NPS Customer Loyalty Actionable Insights 52

SurveySensum

OCTOBER 26, 2023

To truly understand customer satisfaction, businesses rely on KPIs. These KPIs help measure various aspects of customer happiness and provide actionable insights. To calculate it, divide the number of customers lost during a given period by the total number at the start of that period.

Customer Satisfaction 52

Customer Satisfaction Net Promoter Score Social Media Customer Loyalty 52

SurveySensum

AUGUST 3, 2023

Moreover, its Text Analytics analyzes thousands of gathered feedback in one go and gives your top trends and sentiments to close the loop in time. For businesses with a global reach, SurveySensum’s multilingual support ensures you can collect feedback from customers worldwide.

B2B 52

B2B Text Analytics NPS Net Promoter Score 52

Lumoa

AUGUST 8, 2023

According to Gartner research, leveraging the data obtained from direct customer feedback can increase the chances of upselling and cross-selling by 15-20%. This shows the tangible, bottom-line benefits of listening to your customers. Before, they tracked NPS without taking any significant action.

Customer Feedback 83

Customer Feedback VOC Net Promoter Score NPS 83

Lumoa

FEBRUARY 16, 2023

A voice of the customer (VoC) is the process of gathering customer feedback to discover what they need, want, and expect from you. Increasing customer loyalty. Feedback will reveal what customers want and how you can improve your products or services. Get a free demo of our text analytics or survey analytics tools.

VOC 94

VOC Unstructured Data Customer Feedback Net Promoter Score 94

SurveySensum

NOVEMBER 11, 2021

When you have too many customer personas and a huge audience pool, you need to manage it. SurveySensum allows you to store, organize, and manage all the information about your customers easily. Text Analytics. Text Analytics. Feedback analytics. Text Analytics and Machine Learning.

Sentiment Analysis 52

Sentiment Analysis Text Analytics Close the Loop Machine Learning 52

SurveySensum

FEBRUARY 6, 2024

With cancellation surveys, you can identify specific pain points in your product, pricing, or customer service that drive churn. Understanding Customer Needs and Preferences: Get real, actionable insights into what they value and how they use your service. Happy customers stick around, right?

Customer Feedback 52

Customer Feedback Net Promoter Score Start-ups Text Analytics 52