Execs In The Know

JANUARY 29, 2023

Lean in and Learn from Practitioners on the Podium Gain valuable insights from CX leaders at the highest levels (EVPs, VPs, Global Directors, etc.) Jude Children’s Research Hospital, Nationwide, Marriott International, and Turo. representing some of the most prominent corporate brands, including keynotes from St.

CX 90

CX Hospitality Hospitality Actionable Insights 90

ECXO

JUNE 11, 2023

You will need to analyse real-world customers to get to the actionable insight you need. You will need to analyse real-world customers to get to the actionable insight you need. How do customers experience your brand – across touchpoints? A persona is an archetype of your ideal customer.

B2B 130

B2B B2C Touchpoint Actionable Insights 130

Execs In The Know

MARCH 13, 2023

She spoke about the power of customer obsession and why brands need to be laser-focused on meeting the needs, wants, and desires of its customers at every touchpoint, from the moment a customer first discovers the brand to the point of purchase and beyond. Without customers, a brand cannot survive, let alone thrive. What Is Turo?

Transportation 88

Transportation Non-Profits Sports Hospitality 88

SurveySensum

JULY 3, 2019

Experience is the influencer in the hospitality industry. Real-time and actionable insights can drive a successful guest experience management for restaurants. Understanding the growing expectations of guests can help you craft exceptional and personalized experience at different touchpoint.

Net Promoter Score 74

Net Promoter Score Hospitality Hospitality Actionable Insights 74

SurveySensum

JUNE 15, 2023

Highlight specific areas of your business that need immediate action. Capture customer sentiment consistently across different touchpoints. A score of 35 can be a good score for the hospital industry but not a good score for the retail industry. So, What is a Good CSAT Score?

Text Analytics 52

Text Analytics Customer Satisfaction Close the Loop Net Promoter Score 52

Callminer

FEBRUARY 27, 2019

Anticipatory service is the highest level of service, and it’s here that hospitality organizations shine. Hospitality isn’t just about providing what a customer (guest) asks for. Focus on gathering ‘actionable insights.’. To make sense of your customer data, getting actionable insights is essential.

Voice of the Customer 174

Voice of the Customer VOC Mystery Shopping Social Media 174

Lumoa

OCTOBER 15, 2023

Not only does it elevate your response and accuracy rates (oh, and here are a few extra ideas to boost those response rates even more), but it also provides a clearer picture of what’s happening at various customer touchpoints and segments of the customer experience. Lengthy surveys? They won’t cut it here.

Customer Feedback 83

Customer Feedback Text Analytics Hospitality Hospitality 83