Comm100

FEBRUARY 19, 2021

Buzzwords come and go in the customer experience world, but while we lose our patience with most, there are some that rightfully stick around. In 2013, Forrester Research landed on one such phrase – the ‘age of the customer’. Customers have more power than ever to get their voice heard and listened to.

Customer Experience 133

Customer Experience Age of the Customer Construction Social Media 133

C3Centricity

DECEMBER 1, 2020

Feel free to add your own opinions in the comments below, I would love to start a discussion on “smartness” We seem to be surrounded by smart things: smartwatches, smart clothing, smart cars, smart houses and smart appliances. The Age of the Customer and the Fourth Industrial Revolution. Click To Tweet.

ML 71

ML Age of the Customer Pharmaceutical AI 71

InteractionMetrics

JUNE 19, 2023

In contrast, companies with an appointed CX director aim to improve customer relationships at all touchpoints — packaging, store layout, customer service, onboarding, repairs, billing, product returns, and more — not just the products and websites. i] In this way, having a customer experience czar makes a whole lot of sense.

Customer Loyalty 52

Customer Loyalty CX Net Promoter Score E-commerce 52

Zendesk

NOVEMBER 15, 2021

In the early 2010s, the Age of the Customer emerged. The Age of the Customer continues today—and the data shows it. Gartner research reveals that 74 percent of customers expect more from brands, not only in their products and services but also in how they treat their customers.

Social Media 97

Social Media Age of the Customer Customer Feedback Touchpoint 97

Comm100

FEBRUARY 18, 2021

In 2013, Forrester Research landed on one such phrase – the ‘age of the customer’. Customers have more power than ever to get their voice heard and listened to. While we still very much live and work in the ‘age of the customer’, a new emotion has emerged and grown from within it – empathy.

Age of the Customer 52

Age of the Customer Construction Social Media Start-ups 52

CX Journey

FEBRUARY 23, 2016

There are other differences, too: different challenges, different approaches, different personas, different stakeholders, different customers (partners vs. end-users), and different desired outcomes. The B2B customer experience proves to have its complexities. 57 percent are in the middle, idling in customer experience mediocrity.

B2B 56

B2B Customer Experience Contact Center B2C 56

SugarCRM

MAY 18, 2020

Everything starts fine, the whole thing seems like a promising partnership between you and your chosen CRM vendor. Just as companies start to realize the business benefits of the CRM system, the costs start to grow exponentially varying wildly from the advertised pricing. The other thing that gets customers of Salesforce?

CRM 26

CRM Age of the Customer Start-ups Innovation 26