AI Artificial Intelligence Contact Center Structured Data 
Uniphore
AUGUST 31, 2021
Now that researchers are pushing the boundaries of artificial intelligence, AI approaches learning with similar, if still rudimentary, methods. Let’s explore the world of AI learning with supervised, unsupervised and reinforcement methods. Supervised learning is best suited for things like: Structured data.
DMG Consulting
FEBRUARY 25, 2019
Speech Analytics and AI Is a Winning Combination. Speech analytics is getting a new lease on life courtesy of artificial intelligence (AI), machine learning, and the digital transformation. Vendors in most IT sectors claim to provide AI-enabled solutions, and the speech analytics providers are no exception.
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DMG Consulting
OCTOBER 18, 2017
Who: DMG Consulting LLC, a leading provider of contact center, back-office and real-time analytics market research and consulting services. T hese solutions are being used by contact centers to convert unstructured phone conversations into structured data that yields a wealth of information about customer needs and expectations.
Execs In The Know
APRIL 12, 2024
The decision to incorporate AI into contact center operations is no longer a question of if, but how. This approach not only delivers immediate benefits and ROI but also lays a solid foundation for a comprehensive AI journey.
Steven Van Belleghem
MAY 19, 2020
Here are the components of the contact center of the future: A Hybrid Model. Most of the reactions below, mention automation as well, obviously: AI, analytics, chatbots, voice assistants, etc. Contact centres are not “safe” from that at all. Thanks to all contact center experts for sharing their expertise and wisdom.
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