Taylor Reach Group

JULY 17, 2017

How pervasive is the impending impact of artificial intelligence (AI) on the customer experience (CX)? AI systems have become supercharged at doing just this very thing at high speeds, and with as much data as is available. In the world of AI, the line between influence and manipulation is clouded with intent.

Machine Learning 251

Machine Learning Artificial Intelligence Customer Experience E-commerce 251

SugarCRM

DECEMBER 14, 2023

SugarPredict , for example, taps vast external data sources to analyze factors your data doesn’t cover—and makes predictions that enable businesses to make better decisions and focus on the highest priority sales activities. Data Mining : Data mining is the process of taking large sets of data and finding patterns.

Manufacturing 26

Manufacturing Sales Predictive Analytics Data Mining 26

Taylor Reach Group

MAY 30, 2017

Artificial Intelligence and the Contact Center. . What will be the impact of Artificial Intelligence (AI) on the Contact Center? . AI has been in the Contact Center space for years. This shift represented the first tentative steps towards the AI enabled Contact Center. AI continues this evolution.

Contact Center 71

Contact Center Artificial Intelligence Customer Journey Map AI 71

Callminer

AUGUST 6, 2019

Make sure any call center software you consider is capable of integrating with your CRM, social networking tools, helpdesk software and even marketing tools. New analytics tools also help businesses data-mine social media for signs of potential customer issues before phones start ringing. Be mindful of integrations.

Contact Center 140

Contact Center VOC Social Media AI 140