AI Artificial Intelligence Customer Expectations Text Analytics 
DMG Consulting
JUNE 8, 2021
Current Status of Speech (and Text) Analytics. Interaction analytics removes the mystery from customer conversations. It gives companies access into what customers are “talking” (or writing) about and, specifically, insights into their needs and wants. Transformational Benefits of IA.
Callminer
APRIL 20, 2018
As a CX leader, you also need to know which technologies will help you achieve your core objectives in managing the customer experience. Adopt Technologies That Align with Your Customers’ Expectations. Adopt Technologies that Align with Your Customers’ Expectations.
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DMG Consulting
MARCH 1, 2019
Thanks to AI and RPA, the WFO Market Surges. Merger-and-acquisition activity in a mature market is normal, and DMG expects to see more of it in the next 18 to 24 months as the WFO suite market goes beyond consolidations to a much more significant transformation that will involve other IT sectors. ANALYTICS, AI, AND RPA.
DMG Consulting
MARCH 11, 2022
Enterprises and organizations around the world understand the importance of delivering an outstanding CX, but this remains a hard goal to achieve due to many factors, not least of which is changing customer expectations. Investments in AI came in second (36.4%).
DMG Consulting
MAY 26, 2020
Additionally, two workforce optimization (WFO) applications to pay particular attention to are workforce management (WFM), and interaction analytics (IA). These solutions are flexible and adaptable, and are typically mobile-enabled so agents don’t need to be on-site to readily receive updates and alerts, or to self-manage their schedules.
PeopleMetrics
JANUARY 24, 2022
Over the past few years, I have noticed 3 key trends that have shaped the work we do going forward: Massive investments in Artificial Intelligence (AI) – from text analytics to automated service recovery, the CX industry has embraced AI. High-impact customers require a different experience than the masses.
VOZIQ
MARCH 19, 2021
a leading provider of Cloud-based actionable AI software for Predictive Customer Retention to recurring revenue businesses, announced today that? Artificial Intelligence for Predictive Customer Retention? TMC recognizes VOZIQ for the third time in a row . Reston, March 17, 2021: VOZIQ, ? winner , presented by?
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