Taylor Reach Group

DECEMBER 5, 2017

How pervasive is the impending impact of artificial intelligence (AI) on the customer experience (CX)? Government and cabinets are growing more concerned than ever around federal, local and parastatal agencies delivering appropriate levels of service to meet citizens’ needs. . Continue reading here . Continue reading here.

CEM 0

CEM Contact Center Artificial Intelligence Hospitality 0

SurveySensum

JULY 14, 2020

Kaye Chapman is a Customer Experience and Learning Specialist, working with global Fortune 500, government, and private firms around the world to design outstanding customer experiences and to embed effective people development strategies. Martin Hill-Wilson – Emotive CX Mentor, Customer Service, and AI Engagement Strategist.

Customer Experience 132

Customer Experience CX E-commerce Social Media 132

Zendesk

MAY 3, 2021

Health, wellness, and medicine took center stage this year as healthcare companies and hospitals faced enormous pressure to adjust to the changing nature of the pandemic. Live chat and AI bots can help field questions around general FAQs, eligibility status, and more. Check out our whitepaper on CX in manufacturing. Healthcare.

CX 52

CX Manufacturing Entertainment Healthcare 52