Zendesk
JANUARY 18, 2024
What is AI transparency? AI transparency means understanding how artificial intelligence systems make decisions, why they produce specific results, and what data they’re using. Simply put, AI transparency is like providing a window into the inner workings of AI, helping people understand and trust how these systems work.
Qualtrics
JANUARY 29, 2021
2021 promises to be a “takeoff year” for experience management (XM) in government. The events of the past 12 months have made obvious, sometimes painfully, the critical role people’s experience with government plays in preserving public health and stabilizing economic and social life.
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Ameyo Callversations
MARCH 15, 2022
With WFH (work from home) becoming the new normal for the industry, it is important to optimize all business operations. WFH offers greater productivity, lower cost, and more opportunities for contact center businesses, which is why they are investing in scalable remote technology software.
Taylor Reach Group
NOVEMBER 17, 2017
With Customer Experience being a crucial factor in business operations, comes the importance of optimizing Customer Support and forecasting trends. Original post via ProProfs, expert opinion summary by Colin Taylor. With 2018 around the corner, it’s a great time to discuss current and anticipated trends.
SugarCRM
FEBRUARY 21, 2018
The myth machine rumbles on, riding the coattails of the latest technology trends like artificial intelligence (AI), and drawing on old, archaic beliefs that have pervaded the CRM industry since its beginning. So I’m here to debunk five more myths in an effort to help organizations better recognize how CRM can help grow their business.
Taylor Reach Group
DECEMBER 5, 2017
How pervasive is the impending impact of artificial intelligence (AI) on the customer experience (CX)? Government and cabinets are growing more concerned than ever around federal, local and parastatal agencies delivering appropriate levels of service to meet citizens’ needs. . Continue reading here .
Comm100
MAY 20, 2022
Business Operations Manager, Fitbit. Read or watch the full story – How Cabrillo Credit Union is Transforming Member Engagement with Comm100 Live Chat & AI Chatbot. When adding live chat to your support operations, it’s important to track the key metrics to learn how well your team is performing. LIVE CHAT BENCHMARKS.
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