Remove AI Remove Compliance Remove ML Remove Text Analytics
article thumbnail

A Guide to Choosing the Right Text Analysis Software for Your Business

Lumoa

And, if you’re nodding along, I’m also betting you’re savvy enough to know that the future of business success is tightly intertwined with embracing Machine Learning (ML) and Artificial Intelligence (AI). AI tools are changing the way we analyze customer feedback.

article thumbnail

Top CSAT Tools to Measure Customer Satisfaction

SurveySensum

It is AI-powered and facilitates the creation, distribution, and analysis of surveys with ease. Key Features Its text analytics features automatically tag and segment customers based on their feedback. The tool is also an AI-powered survey tool and offers actionable insights by analyzing customer feedback.

article thumbnail

The Role of NPS in the Banking Industry

SurveySensum

Artificial Intelligence: With AI, banks can improve and automate their customer support, making the service more efficient. By implementing AI tech like chatbots, banks can respond faster to customer queries improving their CX. Use text analytics to understand common themes in customer comments.

NPS 52