DMG Consulting

AUGUST 9, 2018

Recent advancements in AI technology, along with consumer preferences for self-service options in digital channels, are driving interest in and adoption of IVAs. ai, Artificial Solutions, Interactions, Omilia and Verint. DMG covers emerging contact center trends and IT sectors that are likely to have a lasting impact on the market.

Text Analytics 48

Text Analytics Contact Center Predictive Analytics Machine Learning 48

Callminer

AUGUST 6, 2019

Ensure security and compliance. Speech/text analytics. Text analytics is used to scour textual interactions (e.g., emails, SMS text messages and instant messages) for certain keywords that indicate frustration or satisfaction on the part of the customer. Consider AI-driven solutions to help your reps.

Contact Center 140

Contact Center VOC Social Media AI 140

DMG Consulting

OCTOBER 17, 2019

Extraordinary demand brings new opportunities for human capital in the age of AI. Who: DMG Consulting LLC, a leading provider of contact center, back-office and real-time analytics market research and consulting services. DMG Consulting Releases 2019 Robotic Process Automation Product and Market Report.

Contact Center 48

Contact Center Artificial Intelligence Text Analytics Predictive Analytics 48

SurveySensum

DECEMBER 29, 2023

This holistic aggregation of data, facilitated by robust text analytics software , empowers healthcare providers to discern intricate patterns and glean meaningful trends within the vast reservoir of patient feedback. International Evaluation of an AI System for Breast Cancer Screening. Nature Medicine, 25(10), 1430–1431.

Healthcare 52

Healthcare Artificial Intelligence Text Analytics Innovation 52

SurveySensum

SEPTEMBER 15, 2023

Analytics and Reporting: The tool should provide detailed insights, trends, and reports to help you make data-driven decisions. Security and Compliance: Ensure the tool follows industry-standard security measures and complies with data protection regulations like GDPR or HIPAA if applicable to your business.

B2B 52

B2B NPS Sentiment Analysis Text Analytics 52

SurveySensum

APRIL 21, 2023

Text Analytics: SurveySensum uses AI-driven sentiment analysis to help understand the emotions behind the open-ended responses. Text Analytics : This feature helps analyze open-ended text responses from survey participants. As a result, you can streamline the survey process and increase the response rate.

Text Analytics 52

Text Analytics Start-ups Social Media Customer Feedback 52

SurveySensum

JULY 2, 2023

It is AI-powered and facilitates the creation, distribution, and analysis of surveys with ease. Key Features Its text analytics features automatically tag and segment customers based on their feedback. The tool is also an AI-powered survey tool and offers actionable insights by analyzing customer feedback.

Customer Satisfaction 52

Customer Satisfaction Social Media Text Analytics Actionable Insights 52

DMG Consulting

AUGUST 21, 2017

RPA makes the output from desktop analytics actionable by identifying activities that can be automated. RPA solutions support two methods of automation: attended and unattended, both of which emulate processes performed by human workers to improve compliance, performance, accuracy, quality and productivity in employee desktop activities.

Contact Center 48

Contact Center Artificial Intelligence Text Analytics Machine Learning 48

DMG Consulting

AUGUST 21, 2017

RPA makes the output from desktop analytics actionable by identifying activities that can be automated. RPA solutions support two methods of automation: attended and unattended, both of which emulate processes performed by human workers to improve compliance, performance, accuracy, quality and productivity in employee desktop activities.

Contact Center 48

Contact Center Artificial Intelligence Text Analytics Machine Learning 48

SurveySensum

MAY 19, 2023

Artificial Intelligence: With AI, banks can improve and automate their customer support, making the service more efficient. By implementing AI tech like chatbots, banks can respond faster to customer queries improving their CX. Use text analytics to understand common themes in customer comments.

NPS 52

NPS Net Promoter Score Customer Loyalty Close the Loop 52

ProProfs

MAY 3, 2023

Offers innovative configurations to customize your experience with features like security levels, roles & permissions, notifications, and compliance. Comes with multiple question types, customizable themes, advanced text analytics, and other features to optimize the survey results. Offers AI-based proctoring.

Education 52

Education Text Analytics CRM Social Media 52

ProProfs

MAY 3, 2023

Offers innovative configurations to customize your experience with features like security levels, roles & permissions, notifications, and compliance. Comes with multiple question types, customizable themes, advanced text analytics, and other features to optimize the survey results. Offers AI-based proctoring.

Education 52

Education Text Analytics CRM Social Media 52

Callminer

JULY 15, 2019

Employee engagement is a persistent problem at contact centers, as evidenced by high employee attrition rates, flat or declining sales, increased customer service complaints, and increased compliance violations. Check out the links and info below to see why AI is such a big deal in the modern business realm. Billion in 2022.

Artificial Intelligence 28

Artificial Intelligence Contact Center Machine Learning VOE 28

Qualtrics

APRIL 13, 2021

XM/ OS is the single, secure, cloud-native platform that enables our customers to bring together all of their experience data through a connected system, analyze it with powerful AI and machine learning tools, then quickly and easily take action to continually improve the experiences they deliver.

Machine Learning 49

Machine Learning Sentiment Analysis Compliance Government 49

Qualtrics

SEPTEMBER 5, 2019

Over the past few months we’ve been rolling out some exciting new updates to Research Core with everything from a new Facebook Messenger integration to smarter surveys thanks to a little help from AI. Streamline your feedback requests by asking smarter questions with support from Text iQ.

Compliance 20

Compliance Text Analytics Government AI 20

Qualtrics

SEPTEMBER 24, 2019

Today, the text analytics software that comes with the best online survey tools makes light work of text responses — it automatically analyzes responses, assigns topics and sentiment scores and automatically shows you the trending topics and sentiment. See all our integrations. Artificial Intelligence. Sensitive data handling.

Artificial Intelligence 20

Artificial Intelligence Key Driver Analysis Start-ups Text Analytics 20

Qualtrics

OCTOBER 10, 2019

Teams can also run polls, quizzes, and compliance forms. It provides capabilities for expert researchers to manage a high volume of complex research projects, and for non-researchers to unlock critical experience insights for their business, all while enabling IT administrators to manage security, compliance, and governance with ease.

Compliance 20

Compliance Text Analytics Government AI 20