DMG Consulting

SEPTEMBER 13, 2021

The Business Case for Making Contact Center Applications Standard Employee Productivity Tools. Every employee plays a role in delivering an outstanding customer experience (CX), whether in direct contact with customers or supporting customer-facing co-workers. Sep 3, 2021 Donna Fluss.

Contact Center 48

Contact Center Artificial Intelligence Entertainment CRM 48

Hodusoft

JANUARY 28, 2021

The software helps with sales campaigns and it proves simply invaluable for customer service. Sales campaigns. Think up strategic campaigns to draw in more customers and then use call center software for implementation. This type of dialer is better suited for customer service and to follow up hot leads.

Social Media 105

Social Media Contact Center Omnichannel Sales 105

CommBox

MARCH 7, 2022

Customers can check their billing information, activate packs, add recharges and payments, check balances, and more. . CommBox is an AI-powered omnichannel platform that allows brands to manage all interactions across channels from a smart inbox. Manage all customers interactions from a smart central inbox.

Omnichannel 52

Omnichannel Start-ups Engineering Customer Service Sales 52

CommBox

MARCH 7, 2022

Customers can check their billing information, activate packs, add recharges and payments, check balances, and more. . CommBox is an AI-powered omnichannel platform that allows brands to manage all interactions across channels from a smart inbox. Manage all customers interactions from a smart central inbox.

Omnichannel 52

Omnichannel Start-ups Engineering Customer Service Sales 52

SurveySensum

JULY 14, 2020

Martin Hill-Wilson – Emotive CX Mentor, Customer Service, and AI Engagement Strategist. A Customer Service & AI Engagement Strategist, Martin Hill-Wilson is a Mentor, Advisor, and Trainer on Customer Service. Emma Donnelly – Head Of Customer Service at Redrow Homes.

Customer Experience 132

Customer Experience CX E-commerce Social Media 132