SugarCRM

OCTOBER 18, 2021

I was listening today to one of my favorite industry podcasts called CRM Playaz , hosted by two intelligent dudes, Paul Greenberg and Brent Leary. At the front end of the show, they debated the topic of “is it CRM or CX?” Many in the (legacy) CRM industry have recast the sector as the CX industry. Here’s the gist of the debate.

CRM 49

CRM CX E-commerce Sales 49

Lightico

JULY 27, 2023

Lightico is a cutting-edge technology platform that empowers businesses to effortlessly interact with customers in real-time during various touchpoints of their journey. Preventing Fraud: ID verification helps businesses minimize the risk of fraud by ensuring that the customer is who they claim to be.

E-commerce 52

E-commerce Compliance Finance Healthcare 52

Zendesk

JANUARY 17, 2024

What is intelligent customer experience? Intelligent customer experience (ICX) is how a business uses artificial intelligence (AI), automation, and data to provide personalized and proactive experiences. Intelligent customer experiences are important because every interaction between a consumer and a business matters.

Customer Experience 52

Customer Experience Omnichannel AI E-commerce 52

Shep Hyken

NOVEMBER 25, 2022

Using satisfaction ratings, session duration, and most frequently used channels, you can organize customers into preferred communication methods; phone calls, emails, chat, or video calls. . A customer relationship management (CRM) system keeps buyer information organized and accessible.

Customer Service 74

Customer Service E-commerce Customer Relationship Customer Loyalty 74

Zendesk

FEBRUARY 7, 2024

Here are a few ways you can identify inactive customers: Regularly monitor customer engagement metrics. Leverage data analytics and customer relationship management (CRM) systems to identify individuals who haven’t engaged with your brand for some time. Assess the inactive subscribers on your email list.

E-commerce 52

E-commerce Start-ups Omnichannel CX 52

Neosperience

JULY 25, 2023

Now back to the world of commerce: thanks to the setback to traditional shopping experiences caused by the pandemic, over the last few years Italian companies have dedicated more and more resources to building a multi-channel sales strategy. Multichannel is not enough!

Omnichannel 52

Omnichannel Technology Technology Artificial Intelligence 52

SurveySensum

JULY 14, 2020

Currently, he is serving as the Director of Customer Success at Kustomer and an Advisor at The Success League. He specializes in customer success, customer experience, SaaS start-ups, B2B & B2C marketing strategy, and e-commerce. Blake Morgan – Customer Experience Futurist, Keynote Speaker, Author.

Customer Experience 132

Customer Experience CX E-commerce Social Media 132